H2m Privacy Policy — Malaysian User Data Protection

H2m respects your privacy fully. This policy clearly explains what information we collect, how we use it, and your rights as a user of our platform.

Last Updated: 1 January 2026 | Effective Immediately

What Information Does h2m Collect?

When you register or use the h2m platform, we collect several categories of information to ensure our services run smoothly and securely for all users in Malaysia.

Account Information

This includes your full name, email address, phone number, date of birth, and login credentials provided during registration. This information is used to verify your identity and grant access to your account.

Device & Browser Information

We automatically collect technical information such as device type, operating system, browser type, IP address, time zone, and language settings. This helps us optimise your platform experience, especially for users accessing via mobile.

Payment & Transaction Information

For MYR deposits and withdrawals, we retain transaction records including amounts, payment methods used, and timestamps. Full card numbers or bank account details are not stored by h2m — that sensitive data is handled by our licensed payment providers.

Platform Usage Data

We record how you interact with the platform — including games played, sports markets browsed, session duration, and in-app actions. This data is used to improve service quality and detect any unusual activity.

How Is Your Information Used?

H2m only uses collected information for legitimate purposes directly related to providing platform services to you. The key purposes for using user data are as follows:

Account Management: Verifying identity, processing registrations, managing logins, and recovering accounts.
Transaction Processing: Processing MYR deposits and withdrawals, verifying payments, and generating transaction records.
Platform Security: Detecting fraud, suspicious login attempts, and other unlawful activity to protect all users.
Service Improvement: Analysing usage patterns to improve platform quality, enhance the interface, and develop new features useful to Malaysian users.
Communications: Sending important account notifications, platform updates, and promotional information that you have consented to receive.
Legal Compliance: To comply with legal requirements, regulations, and directives from relevant authorities in Malaysia.

How h2m Uses Cookies and Session Tracking

The h2m platform uses cookies and similar tracking technologies to enhance your experience and maintain the security of your login session.

Types of Cookies Used

Essential Cookies: Required for core platform functions such as login session authentication and transaction security. These cookies cannot be disabled.
Preference Cookies: Saves your personal settings — such as preferred language and display format — so you don't have to reconfigure them every time you log in.
Analytics Cookies: Helps us understand how users interact with the platform so we can make continuous improvements.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. Continued use of the h2m platform following this notice is considered consent to the use of cookies.

Data Security & Third-Party Sharing

Data Security Measures

H2m applies SSL encryption to all connections between your device and our servers. Sensitive data such as passwords is stored in encrypted form and cannot be read by any staff member. We also run continuous security monitoring to detect any unauthorised access attempts.

Data Sharing with Third Parties

H2m does not sell or rent users' personal information to any third party for marketing purposes. However, we may share necessary information with:

Licensed payment service providers for processing your MYR transactions
Technology service providers that help us operate the platform securely
Malaysian authorities where required by law or court order

All third parties working with h2m are bound by strict confidentiality agreements and data protection obligations.

User Rights, Policy Changes & How to Contact Us

Your Rights as an h2m User

As an h2m user, you have the following rights regarding your personal data:

Right of Access: You may request a copy of the personal information we hold about you.
Right to Rectification: You may request that we correct any inaccurate or incomplete information held in your records.
Right to Erasure: Under certain circumstances, you may request the deletion of your personal data — subject to legal record retention requirements and any active investigations.
Right to Object: You may object to the processing of your data for marketing or non-essential analytics purposes.

Changes to This Privacy Policy

H2m reserves the right to update this Privacy Policy from time to time to reflect changes in our data handling practices or new legal requirements. The date of the latest update will always be displayed at the top of this page. Continued use of the platform after any changes constitutes acceptance of the most current version of the policy.

How to Contact h2m Privacy Support

If you have any questions, concerns, or wish to exercise your personal data rights, please contact the h2m support team via email at [email protected] or refer to the FAQ us for further assistance. We aim to respond all enquiries within 5 business days.

Your Privacy Is Safe with h2m

We are committed to keeping your data safe at all times. Register new account with confidence, or log in to continue your secure entertainment experience.